Our Materials, Pricing & Returns — No Fine Print
We Believe You Should Know Exactly What You Buy
No mystery metals. No surprise fees. No "you'll just have to trust us." Here is our promise in plain language — what our pieces are made of, how we price them, and exactly how returns work.
Our Materials, In Detail
- Gold-plated over quality base metal — waterproof and tarnish-resistant for everyday wear, with the look of solid gold.
- Nickel-free — hypoallergenic for sensitive skin; the most common allergy trigger is left out on purpose.
- Lab-grown moissanite in our fine rings — conflict-free, brilliant, and a fraction of diamond's price.
- No lead, no cadmium — materials you can wear with confidence.
How We Price
We price for real value, not markup theater. You pay for materials, craftsmanship, and design — not a luxury logo tax. Compare our moissanite rings to traditional retailers and see the difference for yourself.
What You Are NOT Paying For
- No inflated "compare-at" games.
- No hidden handling fees at checkout.
- No pressure to buy up.
48-Hour Order Cancellation Window
Within 48 hours of placing an order, you may email us to request a full refund for any reason. Approved refunds are returned to your original payment method.
30-Day Returns & Exchanges for New Members
New members may request a return or exchange within 30 days of delivery. Contact us before mailing an item so we can provide return instructions. Return postage is paid by the customer. For an approved return, we issue the product refund after receiving the item, less the original shipping charge. We also provide a LOTTEDS voucher worth 2–10 times the return postage paid, together with any applicable additional compensation. For exchanges, LOTTEDS covers shipping the replacement item. Sale items may be exchanged.
How to Start a Return or Exchange
Email us before mailing an item and within the applicable time window so we can provide instructions. The eligibility, refund, return-postage, and exchange details above summarize our current Returns & Exchanges Policy.
Exchanges & Returning Members
New members may request an exchange within 30 days of delivery. LOTTEDS covers shipping the replacement item; sale items may also be exchanged. If you have previously purchased from LOTTEDS or an affiliated LOTTEDS site and have a valid concern, contact us: we will arrange a replacement or direct refund without requiring you to return the item.
Our Promise in One Line
Clear materials, honest prices, a real return promise, and humans who answer. That is the whole brand.
Frequently Asked Questions
Can new members request an exchange? Yes — within 30 days of delivery. We cover shipping the replacement item. Sale items may also be exchanged.
Who pays return postage for a new-member return? The customer pays return postage. For an approved return, we refund the product price after receiving the item, less the original shipping charge, and provide a LOTTEDS voucher worth 2–10 times the return postage paid, together with any applicable additional compensation.
Reach our team at info@lottedsteam.com before you buy — we would rather help you choose right the first time.